Functions / Responsibilities

Role – Account Manager

We believe strongly in our people and they consistently surprise and motivate us to grow. It is our people who drive
this incredible growth. If you are excited about solving problems, managing critical client accounts which have higher
degree of complexity in terms of client servicing and have in-depth understanding of the sales ecosystem, we are
looking for you!
An Account Manager at LimeTray is responsible for handling a portfolio of clients and is measured on his/ her ability
to grow clients' & company's business. This role would require the Account Manager to collaborate with other teams
within the company such as Operations, Product and Customer Support to offer seamless service to clients.
Responsibilities:
• As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio
• Influence key performance metrics of the portfolio- Orders, Churn, MRR (Monthly Recurring Revenue), NPS
(Net Promoter Score)
• Use consultative approach to help clients grow their business using LimeTray products & services
• Ensure timely renewals of products & services
• Do a need/opportunity analysis to Up-sell/ Cross-sell the relevant products
• Collaborate with Central Teams to ensure top-notch service & support
• Give market insights/feedback of the product to the Tech team to enhance the product offerings
• Generate referral leads from your existing portfolio of clients
Desired Skill Set:
• Selling expertise
• Customer success mindset
• Objection handling & EQ
• Ability to derive insights from data
• Target Oriented
• Time Management
• Adaptive
• Curiosity to learn
• 1-3 years of experience into client relationship building and sales
What we offer:
• Competitive Compensation package
• Challenging career path with huge growth opportunities across functions and geographies for high
performers
• A workplace where you can create a huge impact
About Us:
We are team of 180 people spread across 3 countries - our founding team consists of people from ISB, NSIT, IITs and
NITs with very strong past entrepreneurial background and F&B experience. LimeTray counts very successful internet
entrepreneurs as its angel investors along with Matrix Partners.
Our story starts with realization that restaurants making good food, 6 out of 10 times, drop the shutters in front of our
very eyes. So, we at LimeTray, decided to help restaurants, by building products that would help them to run better.
We help restaurants get online, help them engage with their customers and help them optimize their operations
through a suite of products. In only three years, we have built successful relationships with some of the top brands in
India including Burger King, Krispy Kreme, Mad Over Donuts, Bercos and nearly 2000 other

CONTACT DETAILS : tripta.sharma@limetray.com

https://limetray.com/

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