Functions / Responsibilities

KNOLSKAPE is looking for an L&D Customer success associate to manage the delivery & operations
of the learning and development programs.
Description
Responsible for converting Program designs into an implementation plan and accountable for the
overall management of learning sessions, working in partnership with various internal & external
stakeholders
Main roles & Responsibilities
• Liaise with Consultants, BD, project manager and clients in order to initiate and manage training
sessions, online courses, logistical support, LMS administration as required
• Operate as primary link to drive execution of administrative tasks and respond to queries
• Liaise with facilitators for delivering quality sessions.
• Support in driving adoption for Self-paced courses
• Communicate with participants (e.g. confirmation of training, questions regarding logistics etc.)
• Maintain trackers - course/batch/activity wise trackers for the project/program
• Generate reports (e.g. Roster management, assessment, session completion reports) to
provide information for the L&D metrics
• Maintain session wise feedback for the courses and learning programs and generate analytics
based on the reports
• Applying understanding and knowledge of procedures, information systems, tools and services
to assist users
• Liaise internally and externally to enable client queries to be answered and problems solved
• All other duties as assigned

Skills and Qualifications
• Any graduate, technology background preferred with 1-3 years of experience.
• Work comfortably with/as virtual team and develop/maintain effective business and peer
relationships.
• Experience in L&D operation is preferred
• Excellent project management, time & organizational skills
• Good numerical and analytical skills with an intermediate knowledge of excel
• Goal orientated – maintaining focus on agreed objectives and deliverable
• Commercially orientated – keeping commercial aspects continually in mind when taking actions
or making decisions
• Proven ability to self-motivate and work independently as well as a track record of working
professionally and collaboratively as part of a wider-team
• Proven ability to manage and prioritize projects and work to deadlines
• Proven ability to build and maintain good relationships
• Proven ability to communicate confidently and effectively, both in written and verbal form
• Effectively use online collaboration tools (e.g. intranet, online meetings and Google@Work)
• Positive, can do attitude, particularly when dealing with ambiguity

• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
• Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their
issues and feel satisfied with the experience
• Keen attention to detail, memory of patterns, and interest in problem-solving
• Agility, Flexibility and Multi-tasking
• Writing and Editing Skills to aid in writing and updating manuals.
• Ability to work independently with minimal supervision, while ensuring quality and meeting
aggressive deliverable timelines
Duration: Full time
Location: Mumbai
About
KNOLSKAPE
KNOLSKAPE is a Modern Workplace Learning company that uses experiential technologies to accelerate
learning, transform employee experience and boost productivity across four key areas: Leadership
Development, Sales Effectiveness, Digital Transformation and Frontline Development.
More than 200 clients in 17 countries have benefited from KNOLSKAPE's award-winning experiential
solutions. Using business simulations, gamification, mobile, social, artificial intelligence, virtual reality
and machines learning, KNOLSKAPE delivers transformative learning experience for the modern learner,
rich analytics for the HR teams and improved performance for the organization.
KNOLSKAPE is a 110+ strong team with offices in Singapore, India and the UAE, serving a rapidly growing
global client base across industries spanning banking and finance, consulting, IT, FMCG, retail,
manufacturing, infrastructure, pharmaceuticals, engineering, auto, government and academia.
KNOLSKAPE is a global Top 20 gamification company, recipient of Brandon Hall awards, and has been
recognized as a disruptor in the learning space by Bersin@Deloitte.

CONTACT DETAILS : zaheer.baig@knolskape.com

https://www.knolskape.com/

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