Functions / Responsibilities

ROLE: A Process Executive stream is responsible for transcribing information from a variety of sources into a standardized database system according to pre-defined rules. S/he has to ensure that all rules are followed in transferring the data and that the data is transferred accurately. S/he will also have to make sure that other data relating to her / his own work and work-related information is kept updated in all databases of the Company. When required, s/he will undergo supplemental or developmental training required on skills or processes. Although an individual contributor, s/he will be instrumental in ensuring harmonious working of the team.

REPORTING TO: Team Leader

ESSENTIAL QUALIFICATION:

• Graduate with overall experience of 0 – 6 months


• Having Good domain knowledge

ESSENTIAL SKILLS/PERSONALITY TRAITS:

• Good verbal and written communication skills


• Ability to prioritize work


• Service excellence oriented


• Proactive team player


• Analytical and problem solving capabilities


• Attention to detail


• Achievement orientation


• Computer literate


• Follows documented processes


• Documentation of own work on a daily basis


• Interpersonal skills

OPERATIONAL RESPONSIBILITY:

• Read shift preparatory notes, with specific reference to any process changes


• Download data files / images in batches


• Preliminary check of data in files / images for correctness


• Random, visual, self-check of entered data (for ~10% of entries)


• Rework data found to be inaccurate (either self check or other QC check)


• Record data relating to production statistics, end-user related notes, etc as appropriate


• Validate own employment related records and update as necessary


• Undergo skill / process related training as required

PERFORMANCE STANDARDS

MEASURABLE

• Production-related (records / fields / files /images read; records / fields / files entered, etc)


• Productivity-related (Production / hour, production time / shift time, etc)


• Quality Related (Errors / hundred fields, Number of records reworked)


• Documentation Timeliness


• Training Scores

NON MEASURABLE

• Self-motivation


• Achievement orientation


• Relationship building ability


• Personal grooming and etiquette


• Punctuality


• Inclination towards being process driven

·         Salary – BPO Industry Standard ·         Immediate Joinee preferred.

For Details Contact
Veena Rajiv Iyer                   
veena.i@people-prime.com

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