Functions / Responsibilities

About Tracxn:

We are revolutionizing the startup ecosystem and aim to become the one stop solution for Global VC's, PE's and Corporates for anything to do with Startups. Our clients include Sequoia Capital, NVP, Andreessen Horowitz, VMWare among 200 others. We are a passionate and ambitious bunch of people who build up competency across different sectors. We study a market comprehensively to understand its evolution and predict future trends. Our analyst teams track hot sectors like Blockchain, Artificial Intelligence, Virtual Reality and Conversational Commerce to identify investable startups and white spaces to create new companies.

We dedicate a significant part of our day to discussing and debating the next big thing, pondering over start-ups ideas that can disrupt the way business is done. We are highly driven by meritocracy and do not let silly things like bureaucracy get in the way of work. Dedication and a stress on quality are paramount for us.

Location: Bangalore

Experience: 0-3 Years

Responsibilities (not limited to mentioned below): 

Client Support (85%):

Master the Tracxn platform and provide value addition to both analyst team and clients 

Be the first point of contact for all client queries 

Do Regular Analysis of Queries/Quality errors to identify trends and bridge gaps

Conduct calls/chat with the client to understand expectations, provide feedback and reports and resolve queries

Work closely with Customer success and open request team for client awareness and engagement strategies

Ensure accurate and timely follow-up with clients where required

Asset Building (10%):

Develops training materials customized to local office needs

Participates in asset building projects including contributions to the Implementation desk, wikis and other projects as assigned

Participates in building industry specific knowledge by participating in internal Practice Area meetings

Administrative (5%):

Tracks requests from clients and maintain a record of all the requests assigned

May lead initiatives as assigned

Desired Skills and Experience:

0-2 years of experience with any KPO firm

Graduation degree in B.Com, BA, BBA , and B.Tech

An MBA degree would be an added advantage

Strong problem solving and analytical abilities

Excellent written and verbal communication skills

Strong proficiency in Excel, Microsoft Powerpoint, and Word

Attention to detail, very organized, and able to maintain a structured working style in a dynamic and fast-paced environment

Keen Interest in reading/ surfing and Researching

Ability to understand and interpret key data

Superior customer service attitude and ability to contribute on a team

Please contact: Manav.Sehgal@tracxn.com

Apply