Functions / Responsibilities

About Shankar Mahadevan Academy:

Our Mission is to spread the joy of music worldwide

To make learning music convenient, easy and fun

To offer an opportunity to learners to achieve internationally established standards of learning.

To emphasize on exploring and composing music, while learners achieve excellence in skill to perform and teach music. The academy has 11000+ students from over 47 countries across 24 geographic time zones to pursue their passion for music from the convenience of their homes. The academy offers over 300 courses and has delivered more than 51,000 virtual classes. The academy is also transforming the way music is taught in schools across India. We have In-Campus School Programs for school children of all age groups right from kindergarten to Grade 8. The academy has also been enriching the lives of employees and their families from different companies across India by offering customized corporate programs.

Job Description for Customer Support Executive. 

We are looking for a customer-oriented service representative to provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. 

Responsibilities: Effectively manage incoming calls and emails Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Follow communication procedures, guidelines and policies Take the extra mile to engage clients 

Desired Skills: Should have excellent communication skills in written and spoken English. Graduates (not mandatory) 0- 2 years’ experience in support role Willing to work in night shifts Should be flexible with timings based on demand, ability to work effectively and efficiently online Familiar with Word , Excel or equivalent spreadsheet software, fast learner Ability to multi-task, prioritise, and manage time effectively

Job Location: Bangalore 

Job Type: Full-time 

Required license: Driver’s License 

Required language: English, Hindi 

Salary is not a constraint for the right candidate 

Resumes to be sent to bhavanir@smosm.com

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