Functions / Responsibilities

Company Name : VFSGlobal

About the Company :

• The worlds largest outsourcing and technology services specialist for governments and diplomatic missions worldwide
• Serving 51 client governments in 127 countries with 2318 Application Centres
• Processed over 130 million applications since its inception in 2001
• Worldwide operations certified ISO 9001:2008 for Quality Management System, ISO 27001:2013 for Information Security Management System, ISO 14001:2004 for Environmental Management System, ISO/IEC/IEEE 23026:2015 for Engineering and management of websites for systems, software and services information, and Occupational Health and Safety Assessment Series (OHSAS) 18001:2007. The company is also appraised at People Capability Maturity Model (PCMM) Level 3, by the CMMI Institute, Carnegie Mellon University. 

VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.

With 2318 Application Centres and operations in 127 countries across five continents

VFS Global serves the interests of 51 client governments. The company has successfully processed over 130 million applications since its inception in 2001.

Job Title : Operations Officer

Job Details : Attached

Salary : Candidates will be hired for a period of six months on Fixed Term Contract

CTC : Rs. 13,000-15,000 per month.

 

In Hand : Between Rs. 9,000-Rs. 11,000

Working Hours : 10 to 6. Additional incentives will be provided in cases of additional hour of work.

Working Days :

US Vacancies : Mon-Fri + Sunday (Additional Rs. 2,000/month)

Non-US Vacancies : Mon-Fri

Job Description JD VFS Global Operations Officer
Organization VFS Global Services Pvt. Ltd.
Designation Officer Role Officer Operations
Function/Department Operations Level P5
Sub-Unit Operations
Reporting to (position) Deputy Manager Operations
Geographical location of the role Varies depending on given region
Approved by (HOD) Head Operations
Final Approval Head Human Resources

Purpose of the role

To facilitate the VISA application process & handle front office & back office operations
conducted at the respective Visa Application Centres (VACs)

Education: Minimum: Pursuing Graduation ( Minimum 12 years of Formal Education)
Additional: Graduate or global equivalent
Experience: 0 12 months of experience preferably in Travel and Tourism or Service
industry

Knowledge & Key Skills:

Basic Knowledge of Computer skills

Proficiency in MS office & good typing speed

Adaptability and presence of mind to handle customer queries and complaints

Knowledge of local language

Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Apply