Functions / Responsibilities

Functions/Responsibilities

• Provide ServiceNow application support and
  training to internal users

• Troubleshoot and develop solutions related to
  ServiceNow applications, processes, and data

• Collaborate with Service Center to develop and
  maintain knowledge documents for incident workarounds and known issues

• Follows up on issues to make sure they are
  resolved in a timely fashion

• Provides application support to various corporate/internal
  departments (IT, Accounting, Pricing, etc.)

• Assists with testing and documenting new
  functionality added to the system

• Collaborates with development team to escalate
  complex issues

Skills required

• 3-5 Years customer/user Support experience

• 1-3 Years ServiceNow experience

• Working knowledge of ITIL processes (Incident,
  Change, Problem)

• Excellent communication skills

Domain of work

Other Details

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