Position / Designation

Deployment Specialist

No. of Requirements / vacancies

ADDA is the Globally most Comprehensive SaaS product for Residential Communities. 

With 2 products - ADDA ERP & ADDA Security, across 3 mobile Apps and robust portal, ADDA is used by 5,00,000+ Households, 7,00,000+ HNI users across 90 cities in 3 countries, and processes 3,000 Cr INR of annual transactions.

Do you have it in you to join this team?

About the Role

Experience

1. 0- 3 years

Qualification

B.Com, M.com,  with 70% and above marks throughout

Location

  Bangalore

Roles and Responsibilities / Profile Details

• Implement ADDA product  for new and current clients. Own the Successful onboarding of customers on ADDA Product until GoLive.


• Responsible for the delivery of training on ADDA for both administrators and end-users. 


• Document all customer interactions in designated CRM, and provide excellent customer experiences. 


• Document and create Self Help content for internal consumption and external consumption

• Able to work closely with all departments  to determine best practice and approach for specific client needs. 


• Self-motivated, solutions driven, detail-oriented and organized. 


• Demonstrated ability to implement Saas product with project Management skills

• Make product enhancement requests based on current, and future software capabilities. 


• Training and post-implementation support

• Troubleshoot and resolve customer complaints/queries in accordance with the agreed Maintenance & Support Procedure. (Phone, Email and In-Person Support)

• Travel to Clients place for Training 

• Excellent communication (oral and written), interpersonal, organisational, and presentation skills. 


• Demonstrated ability to do Root cause analysis and resolving issues

We offer you

• This opportunity is unique because you'll be an early hire in our growing focussed team.

• You will get to interact with the core team at ADDA

• Opportunity to discuss product roadmap with product team and technical team

• Opportunity to handle complex deployments/ retention globally

• You will get a chance to interact with CXO’s , CA’s , Accountants , Facility and Community Managers and who’s who in the industry

• You'll be part of a dynamic team who are obsessed with customer success

• Global work culture, a kickass office with flexible seating and a hell lot of amazing pictures

• You can grow your own garden along with gardeners !!! or join a group of Gym enthusiasts all within  the team at ADDA

• A learning experience by working and growing with a product used by 18000 plus communities in India and Abroad.

Role Hashtags / Personal Attributes

We are looking for:Customer success implementation experts, Deployment experts, Saas onboarding experts,project management, 

About Company

Organization Name

3Five8 Technologies Pvt Ltd ; ADDA.io

Company Profile

ADDA is a leading SaaS product used by 2,000+ Residential Communities, many of which are landmarks across India, Dubai and Singapore. 

• 4 Offices (Bangalore, Mumbai, Dubai, Singapore)

• 80 -100 Employees

Company’s Vision

• Our Vision: To be the Global #1 Software Platform for managing Communities and Properties.

• Our motto: Rise High!

• Our Values: Integrity, Excellence, Collaboration.

Company’s website

adda.io

Product Hastags

#apartmentliving, #addasoftware, #addasecurity,

 #thinkapartmentthinkadda, #communityportal,

#apartmentapp #privatesocialnetwork, #fintech,

#digitalhomes, #easyaccounting, #100pcautobilling

CONTACT DETAILS :  shilpi@3five8.com