Functions / Responsibilities

Company name: Shadowfax Technologies Pvt. Ltd.
Website: www.shadowfax.in
Position Title Executive- Client Support
Type Of Employment Permanent
Location Bangalore
Reporting To Manager- KAM

Specific duties and responsibilities
ï‚· Client Escalation
- Handle client escalation and resolve with the help of operations team
ï‚· Request Management
- Handle all DTO related issues of client and provide them POD or required
information with prompt response.
ï‚· Relationship Management
- Visit client offices and solve query and escalations at the same time. Try to
increase business volume, level 4, level 5 hierarchy.
ï‚· Performance Monitoring
- Analyze the daily pickup report and identifying the reason behind unsuccessful
pickup and trying to reduce it.
ï‚· Support and Follow up
- Follow up with internal support system to provide better output.

Skills:
ï‚· Ability to work independently or in a team setting in a fast paced environment.
 Job specific skills (E.g., “working knowledge of MS Excel, MS Word & experience with
Access, PowerPoint, Outlook required, Experience with database and computer
application )
 Strong Written and Verbal Communication (e.g., “Coordination

Shadowfax is India's leading crowdsourced technology based multi category last-mile express logistics platform, where technology is used to drive supply chain solutions, serving 300+ cities. Shadowfax is the first ever B2B platform which provides an array of products and services to serve multiple categories - including food delivery, multi-city fulfilment, express shipping, same day delivery services, reverse logistics ,online retail  (physical goods e-commerce) , Pharma and grocery through a single platform, improving the earnings of delivery partners across the day.
Shadowfax’s services range from providing riders for doing a 30-minute delivery to four-day delivery. The company does not hire a delivery fleet – More than 20k delivery personnel come online daily for a few hours and paid about US$1.5 per hour.
4 years into the industry, Shadowfax handles over 150,000 unique orders per day for over 170 clients across 300+ cities. We provide a modular set of e-commerce technologies and logistics solutions to over 4000 pin codes. We are the largest logistics partner for Flipkart, Amazon, Bigbasket and only player providing outsourced Logistics services to O2O Segment.
Shadowfax has a 60% market share in the outsourced food delivery market and believes it’s delivery cost works out lower (vs food delivery players) due to cross-utilization of delivery personnel across different categories and platforms.
Shadowfax has a US$60 MN annualized revenue run rate currently which it expects to increase to US$350 MN
by FY23
Shadowfax, founded by IIT - Delhi Alumni, Abhishek Bansal, Vaibhav Khandelwal in 2015. Shadowfax's leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. The company is well-funded by marquee investors like Eight roads, IFC(financial arm of World Bank), NGP, Mirae Assets and Qualcomm Ventures.
If you value autonomy, enjoy challenges and passionate and believe in getting things done, experienced Human Resource Business Partner who can turn ideas into reality, and fast and can work with minimal supervision come join us.
Working at Shadowfax
Shadowfax believes in an open, intellectually honest cultural where everyone is given the autonomy to contribute and do their life’s best work. As a part of the dynamic team at Shadowfax, you will have a chance to learn new things, solve new problems, build your competence and be a part of an innovative design-and-tech startup that’s revolutionizing the logistics industry.

Shadowfax newsroom:
1.Using S3 pre-signed URLs to enhance image capture performance
2.How we moved to open source alternative for Application Performance
Management?
3. Experiments with Real-time Push Notifications
4.The Middle Path for ETA Prediction — OSRM
5.VerneMQ — A scalable alternative to Mosquitto for MQTT Messages
Core Team
Abhishek Bansal - Co-founder and CEO

Vaibhav Khandelwal - Co -founder and CTO
Praharsh Chandra - COO
Praveen Kumar KJ - CFO
Gaurav J - Strategy

CONTACT DETAILS : kartheek.mangalapudi@shadowfax.in

https://shadowfax.in/

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